OAZA MIRA LLC

You may request account deletion in either of the following ways:

• Inside the app or web app: Profile › Account & security › Delete account
• By email: send your request to contact [at] oaza-mira.app

Account deletion is permanent and cannot be reversed once confirmed. If you believe you have submitted a deletion request in error, contact us immediately at contact [at] oaza-mira.app before the deletion is processed.

We carry out the deletion immediately after you confirm it. Before that, we cancel your active subscriptions. If the cancellation fails, we delete nothing: we stop the process and contact you so that you are not charged again, and we complete the deletion once the subscription has been cancelled. We remove your personal data from active systems within 30 days of the confirmed request at the latest; the exceptions are listed in sections 5 and 6. If you sign in again in the meantime, we treat this as withdrawing the deletion; you can request it again. You receive a confirmation in the app or by e-mail.

• Your account access is terminated.
• Your ongoing subscription, if any, is cancelled (see Section 8 for platform-specific details).
• No further charges will be made after account deletion.
• Any paid orders already placed before deletion may still be delivered.

On Apple devices, account deletion initiated through the app complies with Apple App Store Review Guideline 5.1.1(v).

Subject to the limited retention rules described below, Oaza Mira will delete the personal data associated with the deleted account, including as applicable:

• account profile information;
• login credentials and access data;
• saved preferences;
• communications associated only with that account;
• booking and order information linked only to that user account;
• newsletter and marketing data in the app and your contact in our communication system (GoHighLevel); and
• other user-generated account data that is not required to be retained by law or for limited operational purposes described in this policy.

Because a grave may be referenced by multiple authorized family members or other authorized users, Oaza Mira may retain the following records in a non-account-linked, minimized, shared, or otherwise legally permissible form:

• grave location records;
• deceased memorial profiles associated with that grave; and
• related grave-level service context needed to allow other authorized users to continue accessing or arranging care for the same grave.

Where such records are retained, Oaza Mira will aim to remove or disconnect the deleted user's direct personal account identifiers to the extent legally possible and operationally appropriate. Retention of these records will be limited to circumstances where it is legally permitted, necessary to preserve shared grave-related functionality, necessary to complete already-paid orders, or required by applicable law.

Even after account deletion, Oaza Mira may retain limited records for as long as required by applicable law or as reasonably necessary for legitimate compliance and operational purposes, including:

• invoices and fiscalisation records we keep on behalf of the caretakers: we do not change the invoices, and we restrict the processing of your contact details attached to them and use them only where the law requires it (e.g. to cancel an invoice);
• payment and refund records;
• evidence of consents given, mandates and accepted contracts;
• complaint, dispute-resolution and fraud-prevention records;
• security and system integrity logs;
• for caretakers: the fiscalisation certificate and its password, until all invoices have been fiscalised successfully and 120 days have passed since the last invoice; and
• records needed to comply with lawful requests or to establish or defend legal claims.

We keep invoices and fiscalisation records for as long as accounting and tax rules require, as a rule 11 years from the end of the year of issue; evidence of consents and contracts for as long as needed for legal claims, and at most as long as the related invoices. We store these data separately with restricted access and use them only for these purposes; we delete them when the period ends.

You pay care subscriptions through Oaza Mira (by card, Apple Pay or Google Pay; Stripe processes the payment). Before your account is deleted we cancel them and void open subscription charges. If the cancellation fails, we do not delete the account and contact you. The app does not sell subscriptions through the App Store or Google Play.

• No further subscription or account-related charges will be made after deletion.
• Orders already paid before deletion may still be fulfilled.
• If any account credits are present, they are no longer usable after account deletion and are considered expired upon account termination.

If you are located in the European Union, you may have rights under the General Data Protection Regulation (GDPR), including the right to request access, rectification, erasure, restriction, portability, objection, and withdrawal of consent where applicable.

For privacy-related requests, contact contact [at] oaza-mira.app. Oaza Mira's EU Representative under Article 27 GDPR is AEON – Association for Education and Organization of the Connection between Generations, Schönbrunner Straße 35/Top 4, 1050 Vienna, Austria, ZVR Number 1568721336.