OAZA MIRA LLC

This Refund Policy applies to all services booked via the Oaza Mira platform (www.oaza-mira.app), operated by OAZA MIRA LLC. By placing an order on our platform, you agree to the conditions set forth in this policy.

Oaza Mira acts as a digital intermediary platform connecting customers with independent care providers for memorial and grave care services. Upon placing an order, the request is immediately forwarded to a care provider for assignment and execution.

Important: Due to the immediate assignment of orders to independent providers, all bookings are considered final once confirmed. The service execution process begins immediately upon order placement.

All payments made via the platform are non-refundable. We do not provide cash refunds, bank transfers, or credit card chargebacks under any circumstances. This applies to both individual bookings and subscription payments.

In cases where a service was not provided or was provided in a significantly deficient manner (as determined solely by Oaza Mira based on Proof of Care verification), we may, at our sole discretion, issue an account credit to your Oaza Mira account. Account credits:

• Can be used for future bookings on the platform
• Are non-transferable and cannot be exchanged for cash
• Cannot be withdrawn or paid out
• Have no expiration date as long as your account remains active
• Expire upon account termination

5.1 GeneralBy placing an order on the platform, you acknowledge and accept that the ordered service is immediately forwarded to an independent provider for execution. Given the nature of the service as an intermediated, real-world service provided by third parties, the right of withdrawal does not apply once the order has been confirmed and assigned.

5.2 EU CustomersFor customers within the European Union: By confirming your order, you explicitly consent to the immediate execution of the service and acknowledge that you lose your right of withdrawal pursuant to Article 16(a) of the EU Consumer Rights Directive (2011/83/EU) once the service has been fully performed. For services not yet fully performed, you explicitly request that execution begins before the expiration of the 14-day withdrawal period and acknowledge the resulting loss of your right of withdrawal.

5.3 SubscriptionsSubscription services can be canceled at any time for future billing periods. No refunds or credits are granted for the current billing period. Cancellation takes effect at the end of the current billing cycle.

If you are unsatisfied with a service, you may file a complaint within 48 hours of service delivery (evidenced by the uploaded Proof of Care). Complaints will be reviewed based on the submitted documentation. If a complaint is deemed justified, an account credit may be issued at our discretion.

All payments are processed securely via Stripe. OAZA MIRA LLC does not store credit card or bank details. For questions regarding payment processing, please contact us at contact@oaza-mira.app.

Initiating a chargeback or payment dispute without prior contact via the standard complaint procedure may result in the suspension or termination of your account. We reserve the right to pursue all available legal remedies for fraudulent chargebacks.

This Refund Policy is governed by the laws of the State of Florida, United States of America. All disputes are subject to the exclusive jurisdiction of the courts in Fort Lauderdale, Florida.