Effective from: 1 April 2026
By accessing or using the Oaza Mira platform (www.oaza-mira.app), operated by OAZA MIRA LLC (“we”, “us” or the “Platform”), you agree to these Terms of Service. If you do not agree, please do not use the Platform.
Oaza Mira is a digital intermediary platform that connects users (“Users”) with independent local service providers (“Service Providers”) for the maintenance of graves and monuments. The Platform facilitates the booking, communication, payment and quality-assurance processes between Users and Service Providers.
Important: OAZA MIRA LLC acts solely as an intermediary. We do not provide the physical maintenance services ourselves. All maintenance services are provided by independent contractors who are solely responsible for the quality and performance of their work.
To use the Platform you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials. You must be at least 18 years old to open an account. We reserve the right to suspend or terminate accounts that violate these Terms.
The Platform facilitates the booking of grave and monument maintenance services, including but not limited to grave cleaning, placing flowers, lighting candles and related maintenance services.
After an order is submitted, the request is forwarded to registered Service Providers in the relevant area. Service Providers may accept or decline orders at their own discretion. The Platform does not guarantee the availability of Service Providers or the acceptance of any particular order.
Standard orders should be completed within 72 business hours. Scheduled orders must be carried out on the requested date. These timeframes are subject to the availability of Service Providers and local conditions.
Upon completion, Service Providers upload “before and after” photographs with GPS metadata and timestamps (“Proof of Care”) for quality assurance. Users have 48 hours to review the work in order to confirm the service or raise a complaint. If no complaint is submitted within 48 hours, the service is deemed accepted (tacit approval). This does not affect the consumer’s non-waivable statutory rights in respect of defective performance.
The Platform charges a service fee of up to 25% of the total order value. This fee covers the operation of the Platform, customer acquisition, payment processing, quality assurance, dispute resolution and administrative infrastructure.
All payments are securely processed via Stripe. By submitting an order, you authorise the charge of the full order amount. Payment is held until the service is completed and verified.
The Platform offers booking options by subscription. Subscription fees are charged in advance, at the start of each billing period (monthly or annually, depending on the selected care plan). Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal.
Cancellation: You may cancel your subscription at any time directly in the app via the path: Profile → My Care Plans → select plan → Cancel subscription. Cancellation takes effect at the end of the current billing period, and you retain access to the plan’s services until then. This does not affect your consumer rights under Section 7.
Right of withdrawal for EU consumers (14 days). If you are a consumer habitually resident in the European Union, you have the right to withdraw from a distance contract within 14 days, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights and our Refund Policy.
Performed services (Art. 16(a) of Directive 2011/83/EU). As maintenance services are often performed quickly (typically within 72 hours), when placing an order you expressly request that performance of the service begin immediately and acknowledge that you will lose your right of withdrawal once the service has been fully performed. If you withdraw <em>before</em> full performance, you must pay a proportionate amount for the services already provided, and the remainder is refunded to you.
Defective services. For services not performed in accordance with the order, we may, at our discretion or in accordance with your statutory rights, issue a refund or account credit. This provision does not affect your non-waivable statutory consumer rights (e.g. rights arising from material defects). For full details, please see our Refund Policy.
OAZA MIRA LLC acts solely as a digital intermediary. No employment, agency or partnership relationship exists between the Platform and any Service Provider. The Platform is not responsible for the acts, omissions or conduct of Service Providers.
Nothing in this section excludes or limits our liability to the extent that such exclusion or limitation is not permitted by the mandatory consumer protection law of the country in which the consumer is habitually resident (including liability for death or personal injury caused by negligence and for intent or gross negligence).
All content on the Platform, including text, graphics, logos and software, is owned by OAZA MIRA LLC. By uploading content (including photographs), you grant us a non-exclusive, worldwide, royalty-free licence to use, display and distribute such content in connection with the operation of the Platform.
Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use and protect your personal data.
We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without prior notice. Upon termination, your right to use the Platform ceases immediately. Termination does not affect amounts already paid for services not yet performed, nor your non-waivable statutory consumer rights.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States of America. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Fort Lauderdale, Florida.
Exception for EU/Croatian consumers. If you are a consumer habitually resident in the European Union, the above choice of law cannot deprive you of the protection afforded to you by the mandatory consumer protection provisions of the country of your habitual residence (Art. 6 of Regulation (EC) No 593/2008 — “Rome I”). Notwithstanding the choice of the law of the State of Florida, you retain all non-waivable consumer rights under the law of your country of residence, and nothing in these Terms limits or excludes those rights.
Furthermore, as a consumer resident in the EU, pursuant to Articles 17–19 of Regulation (EU) No 1215/2012 (“Brussels I bis”), you have the right to bring proceedings before the courts of your country of habitual residence and may be sued only before those courts. The above provision on the exclusive jurisdiction of the courts of Fort Lauderdale does not apply to the extent that it would conflict with those mandatory provisions.
Before initiating legal proceedings, you agree to first contact us at contact@oaza-mira.app and attempt to resolve the dispute informally. If the dispute cannot be resolved within 30 days, either party may initiate legal proceedings in accordance with Section 13.
For consumers habitually resident in the European Union, alternative dispute resolution (ADR) before the competent national bodies is also available. For consumers in Croatia these include, among others, the Mediation Centre and Court of Honour at the Croatian Chamber of Economy (Rooseveltov trg 2, 10000 Zagreb, www.hgk.hr) and the Mediation Centre and Court of Honour at the Croatian Chamber of Trades and Crafts (www.hok.hr). This provision does not affect the consumer’s right to refer the matter to the competent court or consumer protection authority in their country of residence.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
We reserve the right to amend these Terms at any time. Changes will be published on the Platform with an updated effective date. Continued use of the Platform after the changes constitutes acceptance of the amended Terms.
Email: contact@oaza-mira.app Website: www.oaza-mira.app
